Download your Citi statements
Where to find Citi business checking and card statements and how to get them into ZeraBooks as PDFs.
Download a statement
Citi has more than one online banking site for businesses. Sign in where you normally bank with Citi.
Sign in to Citi online banking on a computer.
Open the account you need.
Look for "Statements" (sometimes under a documents menu) and choose the month.
Download the statement as a PDF.
In ZeraBooks, click Banks & Cards › Upload statement, choose the matching account and upload the file. See Upload a bank or card statement.
How far back you can go
How far back Citi shows statements depends on the account and the site you use. If a month is missing, ask Citi for it.
PDF or CSV
Download the PDF statement. ZeraBooks reads the printed opening and closing balances from it and uses them to prove the month is complete. See How ZeraBooks proves a statement.
Citi may also let you download transactions from the account's activity page. A CSV works in ZeraBooks too, but it usually has no opening or closing balance. After you upload one, enter both balances exactly as printed on the statement with Fix statement details… in Reconciliations. See Fix a month that doesn't tie.
Only need the transactions in a spreadsheet? Once you have the Citi PDF, convert it to Excel or CSV with the ZeraBooks bank statement converter.
Important: Store cards and co-branded cards issued by Citi (for example a Costco card) are Citi accounts. Their statements are on Citi's site, not the store's.
Frequently Asked Questions
I can't find "Statements" in Citi online banking. Where is it?
Open the account first: statements are usually listed on the account's page or in a documents menu. If you still can't see them, contact Citi.
Is Citizens Bank the same as Citi?
No. Citizens Bank is a different bank. Use its own online banking to download statements.
Can ZeraBooks connect to my Citi account directly?
No. ZeraBooks has no bank feeds and never asks for your Citi sign-in. Download each statement and upload it.
Which statements should I download?
Every month from the date your books start, for every account, oldest first. Upload one account's statement per file: each statement's opening balance is checked against the previous month's closing balance. See Upload a bank or card statement.
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